Sure enough, his laptop keyboard was listed as a "PS/2 keyboard" with error code 39. I have not had this problem before but was willing to connect with Alan using my remote desktop support service to have a closer look. The only way I can type right now is using the on-screen keyboard, which is very inconvenient. You fixed my computer a few years back using your remote desktop support service, and I'd like to hire you again to fix this keyboard error code 39 issue. I have scoured the Internet and have tried various registry 'fixes' online, but nothing works! The specific error message is: 'Windows cannot load the device driver for this hardware. I looked at the status of my keyboard under Device Manager and it reports that my keyboard is a 'Standard PS/2 Keyboard' with an error code 39. I rebooted my laptop recently, and now my keyboard has completely stopped working.
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